FAQs

For a secure and seamless payment process, we use Shopify Payments by Shopify. Your payment information is protected, ensuring your safety.

To apply a promo code, simply input it in the "Discount Code" field during checkout. Make sure it’s correct before completing your order, as applying it manually post-checkout might not be possible.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This will allow you to follow your order until it arrives at your home. Track Your Order

If you have any questions regarding your order, our dedicated customer support team is here to help. You can contact us at Support@Ravli.shop. Please provide your email and order number for faster assistance.

To amend or cancel your order, kindly reach out to Customer Service at Support@Ravli.shop. We will do our best to accommodate your request. Do note that cancellations might not be possible once an item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience any delays or complications in receiving your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can help in filing a carrier claim to locate your package, usually within a week.

Once your return is authorized, monitor the return tracking number. After the item is received at our facility, we will issue your refund promptly within 2-3 business days.

For products that require assembly, instructions are included in the packaging. If you need further assistance, please reach out to our customer service at Support@Ravli.shop, and we will provide you with online guidance for your product.